Corporate success based on personal values, customer satisfactionIf a company’s success is determined by its satisfied clients, then Jertyne Interior Services must be doing a lot of things right.
In fact, doing the job right the first time, the way the customer wants, within the specific time frame and budget, are all key ingredients in Jertyne’s recipe for customer satisfaction and business success.
It’s all about corporate values, says Robert Legault, Founder and President of Jertyne Interior Services. “If you don’t have values you don’t have a business,” he says. And Legault definitely practices what he preaches. Managing to grow his business into one of Calgary’s top insulation and drywall contracting companies, he’s been featured in Business in Calgary’s Leaders of Tomorrow and continues to expand his company vision.
Indeed, he sees this core philosophy and commitment to corporate integrity as the key component to running a profitable business in the modern world.
“They (clients) need to know that they can count on us and that we will do what we say we will do.”
And, for 18 years now, he’s made sure Jertyne does just that — meaning their clients can count on receiving the same consistent, reliable, quality service that Jertyne has earned a reputation for.
Legault’s solid understanding of the business, both on and off the construction site, allows him to continue to seek out ways to improve the company’s products and services. “We’re constantly evolving, and we’re always looking to put in additional efficiencies, and search for redundancies,” he says.
For example, not afraid to try new initiatives, Jertyne launched their own in-house foam insulation department this year and so far it’s been an overwhelming success. Spray foam is a premium insulation and is able to control moisture, reduce noise, and provide greater insulation value to a new home. It’s a real win-win situation for both builders and the ultimate consumer — homebuyers.
“Greater efficiencies, is the way the housing market is going, we will see in the future that there will be larger percentages of all homes completely sprayed in foam,” says Legault.
Providing Jertyne’s clients with the best service and materials, and staying proactively involved in the industry is another way that Legault excels at his business. He’s is proud that Jertyne is one of CHBA Calgary’s corporate sponsors this year, adding that they will also be involved with the CHBA Foundation and their initiative to help the Easter Seals rebuild a portion of Camp Horizon.
This kind of self-motivation leading to innovation is nothing new for Legault. He has always been the type of person who tries to achieve as much as he possibly can, in work and in life, each and every day. “I have always been an extremely energetic individual, a person who puts the extra time and effort in.”
And it shows. Even now, at this stage in his career, Legault is able to wear many hats due to his comprehensive knowledge of the business. This, again, translates directly into quality customer service in the form of a set of 16 checks and balances he’s labeled the ‘Jertyne Advantage’. Essentially, it’s a set of checkpoints to ensure that the quality of work is always guaranteed and completed to a high standard.
Of course, his commitment to community doesn’t stop at the construction site. Legault is a great supporter of many charities, has donated supplies and materials to Habitat for Humanity, STARS Home Lottery and the Foothills Hospital Home Lottery.
As a father to three pre-mature babies, he’s also sensitive to people with family medical needs. He knows first hand the difficulties and challenges that people with extraordinary health care needs face. “My primary charity is the cancer society, I believe these are essential services in our community and I will continue to support them,” he says.
Legault founded Jertyne because he saw a need in the market and wanted “to provide a better service” based on industry knowledge and personal values. Nearly two decades later, they’re still going strong, a success story that’s still writing itself.